What we collect
The types of personal information we may collect about you include: your name; your contact details, including email address, mailing address, street address and telephone number; details of products and services we have provided to you and/or that you have enquired about, and our response to you; your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behavior; information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider; additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; any other personal information requested by us and/or provided by you or a third party. We may collect these types of personal information directly from you or from third parties.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: to enable you to access and use the Site, associated applications and associated social media platforms; to contact and communicate with you; for internal recordkeeping, administrative purposes, invoicing and billing purposes; for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms; to run competitions and/or offer additional benefits to you; for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; and to comply with our legal obligations and resolve any disputes that we may have.
Storage and Security
Disclosure of personal information to third parties
We may disclose personal information to: our employees, contractors and/or related entities; our existing or potential agents or business partners; anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of the UK, third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of the UK. Your rights and controlling your personal information.
Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
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