FAQ

 WHY CHOOSE LONDON NEON?

Welcome to London Neon! We're an approachable, small and family-owned neon sign shop specializing in made-to-order signs and the coolest pop culture designs. Our business operations are based in vibrant East London, where we are surrounded by art, culture and tons of neon inspiration. As two, young creatives with backgrounds in product and fashion design, we're all about lighting up your world in style. 

When it comes to price and quality, we hold our weight against the bigger neon suppliers. We are one of the least expensive in the business due to our minimal overhead costs. Instead of grossly marking up our product, we ensure that our prices reflect the labour, raw materials and the time needed to construct each sign. 

At London Neon, we take pride in offering our customers a unique, high quality product and the best prices and we've sought out the industry's best LED neon manufacturers who hand make every sign with the utmost care and attention. Every customer enquiry, all of our sales and marketing, order confirmations and quality control, is personally handled by us, not a bot, algorithm or stockholder.

What's more? Our Neon signs are: 

• COST EFFECTIVE: LED neon flex is much easier to manipulate into the shape you want, which means less time producing the sign in the first place. While traditional Neon signage requires a full glass-making process, LED Neon Flex provides a lower cost and easier to install option.*Please read our section titled "UK and Internationally made neon" for more information on cost and shipping.
• VERSATILE: LED neon flex signs are highly customizable and come in a wide range of colour and design options. Unlike gas-based solutions, you’re not stuck with limited colourways and shapes, further adding to the versatility of LED neon.
• A 1 YEAR WARRANTY: All of our indoor signs come with a 12-month manufacturer warranty covering faulty items.
• DURABLE: We offer the latest neon flex technology, which is more durable, lighter and longer lasting than traditional glass neon signs, which means they’re less likely to get damaged in high-traffic areas.
• ENERGY EFFICIENT: Our neon signs have low energy consumption making them a great eco- friendly alternative to traditional glass neon.
• LONG LASTING: Our products will let you enjoy your bright neon light design for a whopping 50,000+ hours. That’s the equivalent of 3+ years if left on 24/7!!
• SAFE: LED neon flex doesn’t heat up as a result of chemical processes so they’re also safe to touch, making them both kid and pet proof. Combined with their impact resistance, LED neon is suitable for almost any environment unlike traditional neon, which contains breakable glass and could leak toxic gases at the end of their life cycle.  
• EASY TO INSTALL: Unless otherwise stated, all of our signs come with pre-drilled holes and wall fixings for easy hanging & mounting. 
• LOW MAINTENANCE: Our signs do not require any maintenance and are easy to clean by using a dry, microfiber cloth.
• LIGHTWEIGHT: Our standard and custom-designed signs are lightweight and portable, making them perfect for events like weddings, parties, unique signs for advertising your business, and unique gift ideas.

 WHAT ARE LONDON NEON SIGNS MADE OF?

Our neon lights and signs are made of high quality LED flex making them different from traditional glass neon.

LED flex is:

• Made with PVC & acrylic
• Powered by LED lights
• Cased in flex rubber tubing

LED flex neon products are more cost-effective, durable, energy-efficient, and safer than glass neon products. They provide an incredible visual impact that is on par with or even greater than you would get with a traditional glass neon sign.

IMPORTANT NOTE REGARDING LED NEON LIGHTS: Due to the hand rendered nature of our neon signs, they can be subject to variations and slight discolorations. Some variations in colour can also occur as a result of the computer screen, the camera and/or the light, and therefore the colour of the LED may appear different in pictures than in a real setting and do not reflect the quality of the product.

What are the small, clear marks on my LED neon sign?

Our signs are 100% hand-made so sometimes during the production process a bit of the special adhesive we use to complete the design may leave a slight clear stain. This is perfectly safe and is usually unnoticeable to the naked eye.

Our LED neon signs and lights are:

• Available in a wide range of colours and in most block and script fonts.
• Available in 6mm, 8mm, 10mm or 13mm tube thickness. (depending on design and size.) The minimum letter height is approximately 6-8mm for basic block fonts and 10-13mm for cursive or script fonts.
• Available in a variety of standard and premade exclusive designs.
• Available as a personalized neon sign.
• Handmade by professionals with over 10 years experience in LED neon manufacturing.
• Manufactured in both China and/or the UK so that we may offer the highest quality LED neon at affordable and/or competitive prices. *Please read our section titled "UK and Internationally made neon" for more information on cost and shipping.
• All of our custom and specialty standard LED neon signs are designed by us, right here in the UK.

STANDARD NEON SIGNS

These are pre-made LED neon signs that are available to purchase in our online shop. Our standard signs are:

• Available in tube options: White Jacket- When the sign is turned off the tubing appears white and the colour is a bit paler when turned on. Colour Jacket- When the sign is turned off the tubes still maintain their colour and the colour is more intense when the light is switched on. 

• Mounted on a transparent acrylic backboard. 

  All standard shop signs are cut to text and mounted on a contoured backboard only. Please contact London Neon if you prefer your sign to be mounted on an alternative backboard.
• Made internationally by neon sign specialists who are CE certified and have over 10 years experience in LED neon manufacturing.

CUSTOM NEON SIGNS

These are bespoke signs that are created using our *online customizer and/or submitted through our "custom quote" and "business and wholesale" enquiry form. Our custom signs are:

• Available in tube options: White Jacket- When the sign is turned off the tubing appears white and the colour is a bit paler when turned on. Colour Jacket- When the sign is turned off the tubes maintain their colour and the colour is more intense when the light is switched on. 

• Mounted on an acrylic backboard, available in clear or black, mirrored and a variety of custom colours at an additional cost. Please visit our Neon Guide for information on backboard options.

• *Signs made using our Online Customizer are made internationally by neon sign specialists who are CE certified and have over 10 years experience in LED neon manufacturing.

•  

  There are multiple backing options:
• Contoured aka “Cut to shape/text”: The acrylic board is cut following the shape of the neon providing excellent stability. This is our most popular and versatile backboard for mounting on a wall or window, or hanging from a ceiling.
• Full acrylic board: The sign is mounted to a very solid square acrylic board. We recommend using a full board if you will be hanging your sign from a ceiling or if you plan to use it for events.
• Hollowed: Invisible and minimalist, but can be a bit more fragile as there is very little backing that holds the letters together, however, it is ideal for signs that will be permanently mounted on a wall.
• Acrylic Stand: The sign is mounted onto an acrylic stand. We only recommend this option for smaller signs that you plan to place on a tabletop or on the floor. Additional costs apply
• Acrylic Box: Your neon sign in enclosed inside an acrylic box. We only recommend this option for smaller signs that you plan to place on a tabletop or on the floor. Additional costs apply. We will be happy to advise you on the best backing for your design.

Does my London Neon sign look exactly like my design?

Custom LED neon signs are constructed entirely by hand, and therefore each sign is a 1 of 1 unique design made for the precise purpose and will of the buyer. Therefore, a custom neon sign may not be 100% matching the design of the mock-up that we sent. Our customers will receive a design proof of their LED neon sign prior to shipping, where they will have 24 hours to review and make minor adjustments or tweaks where possible and within reason. However, no return or exchange is possible after the original mock-up is approved by the customer and the order is paid. We encourage our customers to take as much time as they need before ordering their custom LED neon sign. 

WHAT IS UV PRINTING AND HOW CAN I USE IT?

UV printing is a form of digital printing that uses ultraviolet lights to dry or cure ink as it is printed onto an acrylic backboard. UV printing can be used to create different types of signage, branding logos, and intricate or complex designs due to the excellent resolution it produces. London Neon offers UV printing on select standard signs and custom orders. For custom orders, we require our customers to submit hi res images. 

HOW MUCH DOES A LONDON NEON SIGN COST?

The price of a London Neon sign is determined by three main factors:

1. The size.
2. The complexity of the design.
3. *Where the sign is made.

Small and/or simple signs are typically cheaper, while large and/or complex designs are more expensive. Our pricing takes into consideration the raw materials used and labour cost needed to bring your design to life. All our prices quoted to you are inclusive of shipping.

*WHERE ARE YOUR NEON SIGNS MADE?

UK VS. Internationally Made Neon Signs

At London Neon, we understand the importance of transparency when it comes to informing our customers of where our signs are produced and made. That's why, if requested, we can offer you the option of choosing a UK or internationally custom made neon sign. Each have their own unique design specifications and manufacturing capabilities and therefore it's the responsibility of the customer to read this section to better understand the differences (including the benefits as well as limitations) that each manufacturer has to offer:

Signs made in the UK

• Manufactured in Leeds, UK
• Neon Flex available in 7 static colours (Orange, Yellow, Green, Blue, Red, Pink, White) + RBG 
• Available in white jacket neon tubes only
• UV printing not available
• Acrylic backboards: Clear, mirrored and colour
• 6, 8, 10, 13mm Neon Flex or 30mm block acrylic (depending on neon size, design and style)
• Comes with a 1 year warranty for indoor signs 
• Usually ships within 1-2 weeks of order confirmation (review shipping policy below)
• VAT and shipping included
• Open to UK customers only
• Premium pricing

 Signs made Internationally

• Manufactured in Shanghai, China at a CE certified factory
• Neon Flex available in 11 static colours (Orange, Yellow, Green, Blue, Red, Pink, White, Warm White, Purple, Iced Blue, Girl Pink) + RBG
• Available in both white and colour jacket neon tubes 
• UV printing available 
• Acrylic backboards: Clear, mirrored and colour 
• 6, 8, 10, 13mm Neon Flex (depending on neon size, design and style)
• Comes with a 1 year warranty for indoor signs 
• Usually ships within 2 -3 weeks of order confirmation (review shipping policy below)
• VAT and duty charges not included 
• Open to UK and International customers
• Affordable pricing 

At London Neon, our goal is to provide our customer with the most affordable price in the UK for high quality LED neon, and will always offer the best price first. However, if you prefer to have a custom LED neon sign made in the UK, you must include this as a note in *additional comments* when reaching out for a custom quote. *Please note that all standard signs sold on our website and created using our Online Customizer are manufactured internationally.

Why are your standard signs priced lower than your competitors?

The answer is simple: we do not mark up the prices on our standard signs as much as other big UK suppliers do. Our boutique shop operates with very little overhead, and therefore we can reflect those savings in our costs. In fact, our standard LED signs are the most affordable in the UK for a high-quality product and we encourage our customers to shop around and compare with our big UK competitors.