DESIGN:
What colours can I choose?
We have a total of 20 colours to choose from! 11 of these are white when the sign is turned off and coloured when the sign is switched on. The remaining 9 colours come with a coloured tube, so the sign shows its colour even when it's turned off.
What are the backboard options?
· Cut to Shape/Text: The acrylic board is cut following the shape of the neon providing excellent stability. This is our most popular and versatile backboard for mounting on a wall or window or hanging from a ceiling.
· Full acrylic board: The sign is mounted to a very solid square acrylic board. We recommend using a full board if you will be hanging your sign from a ceiling or if you plan to use it for events.
· Line Backing: Invisible and minimalist but can be a bit more fragile as there is very little backing that holds the letters together, however, it is ideal for signs that will be permanently mounted on a wall.
· Acrylic Stand: The sign is mounted onto an acrylic stand. We only recommend this option for smaller signs that you plan to place on a tabletop or on the floor. Additional costs apply.
· Acrylic Box: Your neon sign in enclosed inside an acrylic box. We only recommend this option for smaller signs that you plan to place on a tabletop or on the floor. Additional costs apply.
We will be happy to advise you on the best backing for your design!
How big can I make my LED Neon sign?
Our LED flex is available in 6/8/10mm thickness. The minimum letter height is approximately 7-10cm for simple/non-cursive fonts and 10-13cm for cursive or script fonts.
If your custom order is for a sign larger than 200cm by 120cm it will be made on two or more backboards that can be easily arranged together. Doing this keeps the signs safer during shipping and allows us to deliver the best possible price for you.
What is UV printing and how can I use it?
UV printing is a form of digital printing that uses ultraviolet lights to dry or cure ink as it is printed onto an acrylic backboard. UV printing can be used to create different types of signage, branding logos, and intricate or complex designs due to the excellent resolution it produces. London Neon offers UV printing on select standard signs and custom orders. For custom orders, we require our customers to submit hi res images.
Will my LED neon sign look exactly like my design proof?
Due to the hand rendered nature of our neon signs, they can be subject to variations and slight discolorations. Some variations in colour can also occur as a result of the computer screen, the camera and/or the light, and therefore the colour of the LED may appear different in pictures than in a real setting and do not reflect the quality of the product.
Are your LED neon signs battery operated?
All of our LED neon signs plug into a power socket, *unless otherwise stated. For use without a power socket, we recommend purchasing an external battery power pack to plug your sign into. Most of our products come with a 4.9ft transparent cord, which plugs into a certified AC adapter. The adapter has an additional 3-6ft of black cable that plugs into the socket.
It is the customers responsibility to review the product description for detailed information regarding their neon sign purchase.
How do I clean my LED neon sign?
Cleaning and maintaining your London Neon LED neon sign is easy! Simply use a dry microfiber cloth to buff the acrylic and remove dust and fingerprints. Do not use cleaning products or water on your London Neon LED neon sign as they could damage the acrylic and the neon. London Neon is not responsible for damage caused by improper care.
How do I hang, mount and install my new sign?
Hanging your new neon light sign is super easy! All of our standard signs weigh 6-11lb on average and include pre-drilled holes on the acrylic backboard. London Neon signs are safe to transport and easy to install.
For wall mounting your new neon light you may need the following:
· Fishing wire (we recommend using heavy-duty wire and using a fisherman knot)
· Steel wire rope (we recommend securely knotting)
· Heavy-duty removable hooks (We recommend using several removable hooks to hold up to 6-11 lbs)
· Heavy duty tape (we recommend cleaning the wall with isopropyl rubbing alcohol by wiping gently before applying)
Please note that the above is a recommendation only. London Neon is not responsible for the wall mounting and/or installation of any of our products. Please visit our neon guide for more information
Do you offer a design service?
London Neon offers a design service for custom logos which are subject to a non-refundable £10 design fee per revision. Payment is required upfront and in full. If a customer approves the design(s) and proceeds with the sign purchase, London Neon will deduct (each) £10 design fee from the order total.
PRODUCTION AND MANUFACTURING:
How long will it take to receive my LED neon sign?
Standard orders take between 3-5 weeks, inclusive of shipping times. We've partnered with multiple, reliable carriers for the shipment of your neon sign including DHL, FedEx or UPS. We select the most optimized shipping company for your product to arrive fast and safe. Orders will only be shipped to the shipping address provided on your invoice. Please make sure your address is correct.
Where are your LED neon signs made?
London Neon signs are manufactured in China and the UK in CE and UKCA certified factories. Where your sign will be made depends on the specifications and requirements of your sign. Please get in touch with us for more information.